FAQS

1. How to place an order?

Sent us a message about your order inquiry details via “Contact Form”, or you can email us directly at: [email protected] or Whatsapp: +84.986.514.789

2. Is there a minimum order quantity?

The minimum order quantity is 0.3 kg products. More you buy, cheaper price you get.

3. Where is the product shipped from? What is the cost of shipping?

All our products are shipped from Vietnam. We ship orders using DHL, UPS, EMS, Fedex …. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, weight of package, and delivery destination.

4. Do you have a color chart?

Yes. We have color charts. You can see our Catalogue to know more about it.

5. How to pay for my order?

We accept the payment by Western Union, Money Gram, Bank Transfer, T.T or Paypal or Cards.

6. I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?

It is normal since our hair is 100% natural human hair, women work daily under sunshine and coldness then, their hair is very strong and durable. Their hair is natural color even grey or silver hair.

7. What is single drawn, double drawn and super double drawn hair?

Single Drawn: The roots of the hair are cut equal (No short hair shorter 15cm). Length hair is not secure for all strands and about 50% shorter length hairs in one bundle. Therefore, the thickness will be maximum at the tip and slightly decrease toward the ends. This type has short hair inside each bundle (have 15 cm – 20 cm short hair inside)

Double Drawn: The thickness is full and stable in all bundle lengths. No short hair inside and more full end than single drawn hair (no have 20 cm short hair inside). Shorter hairs are eliminated by hand, not a machine. At least 70 % of the hair is of length so that the tips are really thick.

Super Double: Human hair is thicker hair than Double. It has approx 85-90% amount of hair strands that are in the same length.

8. What are the grades of hair? Do you have 9a/10a/8a/..grade?

Actually, grade is the way that Chinese value their hair. We sell Vietnamese hair so we just have single, double and super double drawn hair and all of them are best quality. 

9. Can I replace tape (for Tape hair) if I want?

Yes, of course, we also sell tape roll and remover tape also, if you need it.

10. How long do you take to make it?

In normal we often need about 5 – 7 days, but it depends on the color, the textures then, it can be longer than normal 1- 2 days.

12. What's the size you have?

We have 6- 32 inches, sometime we also have 34-40 inches but limited quantity.

13. Does your hair have a lot of short hairs?

It will depend on the quality you choose. If you choose super double drawn hair, the amount of short hair mixed inside the bundles is very little, so you can see the end of hair is very full.

14. Is it 100% no mixed donors no fillers synthetic fibers animal hairs?

Sure, that It’s 100% human hair like our natural hair.

15. What is the origin of your hair?

Our hair is 100% Vietnamese human hair. The hair is smooth, soft and natural. This hair is tangle-free. No shed, no insects and bugs. They are available for us to choose any types of hair that you want (For example: style, dye or bleach or perm,…)

16. How do you source and collect your hair?

Our material hair is collected from healthy donors. Most of them use the components from nature like herbs instead of using chemicals for their natural hair. So we can guarantee the quality of our hair extensions.

17. How is the hair sanitized and Nits removed?

Nits are removed by washing by clean water and shampoo then we check again carefully and remove by hand if there is any. Besides, we also use hair care products to ensure hair health after styling.

18. What are the hair patterns you have and how are the patterns created?

The patterns created methods: From Vietnamese hair, we select and classify carefully into 3 main patterns as below. To have the perfect textures, we also use the hot steam way to create different kinds of wavy and curly hair. Hair patterns:

– Straight: yaki straight, kinky straight

– Wavy: natural wave, body wave, deep wave, water wave, loose wave etc.

– Curly: deep curly, romantic curly, kinky curly, pixie curly, funmi, jerry curly, etc

20. How are the cuticles of the hair?

The hair still keeps all cuticles so it’s strong and not easy to be damaged. We just wash the hair carefully with shampoo which is extracted from natural ingredients. We don’t use any noxious chemicals to process the hair so if you want to change other hairdos, you completely style as you like.